Trends in utility automation, integration and data analytics

A new report from Black & Veatch identifies many of the common issues utilities of all types face with regard to adding greater levels of intelligence to their network operations. “Black & Veatch believes that…

Fighting for customers’ attention

Customer service is an important part of any utility’s business strategy, but it hasn’t always landed at the top of the priority list. However, with social media proliferating in recent years — Facebook, Twitter, Instagram,…