Do utilities know what their customers really want?

  Electric utilities are not famous for being in touch with their customers. In fact, until recently, utilities referred to customers as ratepayers — a functional term, sure, but not exactly consumer-friendly. But as utility monopolies…

Distributed energy threatening utilities

The rise in distributed energy in the United States threatens the business model upon which the power and utility sector has been built, according to Ernst & Young (EY). The power and utility industry must…

The Language of Smart City, part II

As in all Utopias, the right to have plans of any significance belonged only to the planner in charge. Jane Jacobs, The Death and Life of Great American Cities (1961) Illustration: Oliver Munday In a…