Turn up demand response: educate and incent energy consumers

parago research shows lack of awareness, understanding driving low participation   Electric energy providers are working hard to encourage participation in demand response programs designed to boost bottom lines and ease the burden on the…

A New Architecture for Distributed Energy Management

It is proposed that the utility be put at the center of the distributed energy equation and manage the output of all the distributed energy in its territory. The key to this approach is to…

Satisfied customers save utilities money

When customers are aware of and engaged in multiple program, product and service offerings, satisfaction levels with utilities rise. That is a conclusion derived by J.D. Power study, now in its second year, based on…

Do utilities know what their customers really want?

  Electric utilities are not famous for being in touch with their customers. In fact, until recently, utilities referred to customers as ratepayers — a functional term, sure, but not exactly consumer-friendly. But as utility monopolies…

The power of prepay

  The world of utilities is changing, and companies are beginning to cater more to their customers by offering them tools to keep their energy costs lower. For companies like NV Energy, the benefits of…