Satisfied customers save utilities money

When customers are aware of and engaged in multiple program, product and service offerings, satisfaction levels with utilities rise. That is a conclusion derived by J.D. Power study, now in its second year, based on…

The power of prepay

  The world of utilities is changing, and companies are beginning to cater more to their customers by offering them tools to keep their energy costs lower. For companies like NV Energy, the benefits of…

Demand response is not just for emergencies

The promise of demand response goes beyond hot summer days. It’s been a tough winter. The polar vortex hit the grid hard, and the nation’s electric utilities faced high demand, extended outages, and disgruntled customers….